Welcome!

In this module, you will learn how to effectively communicate verbally and nonverbally with clients from diverse cultures. You will gain knowledge and skills in active listening, interviewing, and developing and maintaining positive relationships with clients, their families, and communities. An essential part of being a Community Health Worker (CHW) is learning the proper approach to support a client in making changes. Learning strategies to collaborate within a multidisciplinary healthcare team is also important. Finally, you will learn essential skills for professional conduct as a CHW.

Learning objectives:

1. Demonstrate appropriate professional verbal and nonverbal communication and listening skills.
2. Build interpersonal, interviewing, and conflict management skills.
3. Develop skills in coaching to help support change.
4. Apply strategies that demonstrate respect for diverse cultures and that ensure effective teamwork and collaboration with a multidisciplinary healthcare team.

Audience: Youth 16⁺; Adults exploring healthcare careers.

Approximate Duration:1 hour

To Complete the Course:

• Login (link top right). Members will be directed to RHA's main site to login. Guests will be asked to create a new user login (membership not required).
• Begin the course. Click "View Course" (below) to begin.
• Complete lessons.Use the navigation menu or 'Continue Buttons' to advance through the training. 
• Read the lesson materials. Learners must complete all activities and videos to receive credit.

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